Now Voyager Travel Review

I want to personally and publicly thank Now, Voyager Travel for all their help during my "crisis" with Air Canada.

Basically, what happened was that Air Canada delayed all my flights and then lost my luggage on what was supposed to be my 15-day "dream vacation" to Norway and Scotland.  My luggage contained important daily prescription medication as well as technical hiking gear (the bulk of my trip involved hiking in Norway).

I was basically stranded in Stavanger, Norway for 3 days because Air Canada lost my luggage and could not find it (as I was told by their so-called customer service operators) .  Air Canada could not locate my luggage for 3 days, and by that time the medical condition that affected my legs got worse and I could barely walk in my hotel room, let alone go hiking!

So, adding to the bad customer service that I already received from Air Canada staff while I was stranded at Toronto International Airport, they then told me that I could NOT leave to go home earlier than the original date of my airline ticket. Otherwise, I would have to pay extra just to go home early!

How messed up is that?!?!?!?  First, 1) They lose my luggage, 2) My medical condition got worse, and 3) I missed the VERY reason for visiting Norway (my hikes were pre-paid with special Norwegian hiking guides)--and now, 4)  I had to pay EXTRA to Air Canada just to get home? That is the lowest of the low in customer service!

My FANTASTIC travel professional Jonathan (who was on his own vacation at the time) and his colleague Peter IMMEDIATELY did everything that they possibly could to get me booked on ANOTHER airline as fast as they could.

Heck, if I were to pay $1500+,  I was NOT about to give more money to Air Canada.  So, Now Voyager travel got me onto KLM Airlines--which made me so happy.

It is great to be back in the United States--and I thank Now Voyager Travel for getting me back home from this "Air Canada nightmare."

Thanks a BILLION, Now Voyager Travel!!!!!!!!!!!!!

A happy, always-satisfied, proud and loyal customer of Now Voyager--for over 7 years now.

You guys are THE BEST OF THE BEST!!!!!!!!!!!!!!!

4406 18th St
(between Douglass St & Eureka St)
San Francisco, CA 94114
Neighborhood: Castro

(415) 626-1169